Privacy Policy

1. Who we are

Find a Local UK is the data controller for personal data processed through findalocaluk.com. Contact us at hello@findalocaluk.com.

2. What we collect

• Partner data: company name, contact name, email, phone, services, coverage areas, billing details.
• Homeowner data: name, address, contact details, project brief — shared only with the Partner who claims the appointment.
• Technical data: IP, device, browser, usage logs, cookies for authentication and analytics.

3. How we use it

• To operate the platform, match Partners to surveys, and run billing.
• To send transactional emails and an onboarding email sequence.
• To prevent fraud, enforce our Terms, and comply with legal obligations.

Legal bases: performance of contract, legitimate interests (network operation, security), and consent (marketing-style nurture emails — withdrawable any time).

4. Who we share it with

We share data with vetted processors strictly to deliver the service: Supabase (database & auth), Stripe (payments), and our email infrastructure provider. We never sell personal data. Homeowner contact details are released only to the Partner who buys the booked appointment.

5. How long we keep it

Account data: while the account is active and up to 6 years afterwards for tax and legal records. Survey transaction data: 6 years. Marketing preferences: until you opt out or we delete the account.

6. Your rights

Under UK GDPR you can request access, correction, deletion, restriction, or portability of your personal data, and object to processing. Email hello@findalocaluk.com to exercise any of these rights. You can also complain to the ICO (ico.org.uk).

7. Cookies

We use essential cookies for authentication and session management, and limited analytics cookies to improve the platform. You can disable non-essential cookies in your browser at any time.

8. Email & unsubscribe

Transactional emails (account confirmation, survey allocation, receipts) are required to operate the service. Onboarding nurture emails can be stopped via the unsubscribe link in any message.

9. Changes

We may update this policy. Material changes will be notified by email.